Refund policy


It is possible to return the purchased jewel within 14 days from the date of receipt, unless the product is not intact, that is: absence of the original packaging, absence of integral elements of the product, damage to the product for reasons other than transport . In the event that the product is not intact, Quinto Ego reserves the right to refuse the return.

To make the return, simply communicate the intention by writing an email to info @ quintoego .com

Quinto Ego will authorize the return of the goods by informing the customer of the address to which to ship. The shipment can be made either by express courier or postal service. The cost of shipping is charged to the customer. Quinto Ego declines any responsibility in case of theft or loss of the goods during the return phase.


After Quinto Ego has received the return and checked that all the requirements have been met, a confirmation e-mail will be sent to the customer.

Upon acceptance of the return, Quinto Ego will ask the bank to make the corresponding refund on the credit or debit card used for the order. The refund can also be made by bank transfer. It may take up to 10 days for your refund to actually complete.

If a PayPal account was used, the refund will be made to that account and will be visible within the next 24 hours.

The time it takes to display the amount on the customer's account will depend on the institution that issued the card.